1. Who we are
Harman Motors is a motor-vehicle dealership located at Harman Motors, Pathadipalam, Edappally, Ernakulam, Kochi, Kerala 682024. In this policy, “Harman Motors”, “we”, “our”, and “us” refer to the dealership operating this website.
2. Information we collect
Depending on how you interact with us, we may collect:
- identity and contact details, including your name, phone number, email address, city, and state;
- vehicle interests, enquiry messages, preferred appointment times, and test-drive selections;
- details about a vehicle you offer to sell, including registration, make, model, year, mileage, condition, photographs, and ownership information;
- finance-enquiry information such as the requested amount, tenure, employment category, and information needed by a finance partner;
- communications with us through forms, phone, email, WhatsApp, or the showroom;
- technical data such as IP address, browser, device type, referring page, pages visited, and cookie or analytics identifiers; and
- any other information you choose to provide.
Please do not submit Aadhaar, PAN, bank statements, payment-card details, or other sensitive documents through a general website enquiry form unless we specifically provide a secure channel and explain why they are required.
3. How we use information
- responding to enquiries and arranging showroom visits, test drives, inspections, valuations, sales, purchases, and after-sales support;
- matching you with available vehicles and keeping you informed about an enquiry you initiated;
- facilitating finance, insurance, registration, ownership transfer, or related services at your request;
- operating, securing, troubleshooting, measuring, and improving the website;
- preventing fraud, misuse, and security incidents;
- maintaining transaction and business records; and
- complying with legal obligations and resolving disputes.
We will use contact details for promotional messages only where permitted and, where required, with your consent. You can opt out using the method in the message or by contacting us.
4. When we share information
We may share only the information reasonably needed with service providers that support hosting, communications, analytics, security, vehicle inspections, logistics, or customer support. At your request, information may also be shared with banks, non-banking financial companies, insurers, registration agents, warranty providers, or other partners involved in a proposed transaction.
We may disclose information when required by law, a court, a regulator, or law-enforcement authority, or when reasonably necessary to protect customers, our business, or others. We do not sell personal information as a standalone product.
5. Cookies and third-party services
Our website may use essential cookies and similar storage to remember preferences, protect forms, maintain sessions, and support site functionality. With the appropriate choice or consent, analytics or marketing technologies may help us understand website use and campaign performance.
Embedded maps, chat, video, social-media, WhatsApp, or other third-party features may collect information under their own privacy policies. You can restrict non-essential cookies through the available consent controls or your browser, although some features may then work differently.
6. Retention and security
We retain information only for as long as reasonably required for the purpose described, an active enquiry or transaction, record-keeping, fraud prevention, or a legal obligation. Retention periods vary by record type.
We use reasonable organisational and technical safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure, so please use care when sending information online.
7. Your choices and rights
Subject to applicable law, you may ask us to explain our processing, provide access to your personal information, correct inaccurate or incomplete information, erase information that is no longer required, withdraw consent, or address a grievance. Withdrawal does not affect processing already carried out lawfully and may prevent us from completing a requested service.
Send a request to sales@harmanmotors.in. We may need to verify your identity before acting on it.
8. Children
This website and our vehicle services are not directed to children. A person under 18 should not submit personal information or request a transaction without a parent or lawful guardian.
9. Updates to this policy
We may update this policy when our services, technology, or legal obligations change. The revised version will appear here with a new “Last updated” date. Material changes may also be communicated through an appropriate additional notice.
10. Contact and grievances
For a privacy question, request, or complaint, email sales@harmanmotors.in or write to Harman Motors at Harman Motors, Pathadipalam, Edappally, Ernakulam, Kochi, Kerala 682024. Please include enough detail for us to understand and respond to your request.